ថ្ងៃច័ន្ទ ទី២២ ខែមេសា ឆ្នាំ២០១៩
 
ក្រុមហ៊ុនទូរស័ព្ទចល័ត ម៉ូប៊ីតែល
MobiTel - CamGSM Co., Ltd.
Customer Relationship Manager
Job Category
: Telecommunication
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Job Location
: Phnom Penh
Qualification
: Bachelors Degree
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 15 - April - 2019
Deadline
: 22 - April - 2019
Major/Skill
: N/A
JOB RESPONSIBLEs
• Handles on system journey experience for customer escalations and response time procedures, including hierarchy communication for overdue red flags cases, ensuring monitoring of accepted times of responses compliance
• Drives Customer Experience improvement through activities defined as critical to ensure customer satisfaction such as documenting and analyzing customer feedback and developing a plan for improving customer experience, establishing additional customer satisfaction metrics, identifying potential roadblocks, and providing prescriptive recommendations
• Liaises and develops strong relationships with cross-functional internal teams to deliver cohesive best-in-class customer service to Cellcard customers
• Initiates in formulating improvements in established operational procedures
• Improves processes, scripts, modernize and digitize the overall approach to managing customer experience across all support channels (helplines, webchat, social media, email and other touchpoints)
• Delivers on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer needs
• Fosters innovation sharing best practices and new ways Cellcard can engage with its customers digitally, focusing on increasing revenue and retention.
• Deliver CX findings from surveys, research, and other sources to an audience that includes senior level management
• Investigates and determines root causes of customer experience ‘pain points’ and problem solve with other appropriate teams to mitigate adverse impact
• Exemplifies the CX mindset and methodology through internal communications, training and development opportunities and customer storytelling. Seeking to increase motivation in the front line and finding ways to create an aspirational career path within customer experience team, by gaining knowledge and skills through certification
• Works with internal stakeholders to develop, articulate and execute the vision and strategy for customer experience
• Builds cross-functional partnerships at various levels of the organization to help turn CX findings into Product/IT/Operational execution
• Drives digitization/ digital transformation of customer experience
• Performs other tasks as assigned by management
JOB REQUIREMENTs
• Degree in Business Administration, Marketing or related field
• At least 3 years proven working experience in marketing, product/service design or related customer-focused function required
• Good knowledge in digital, web chat, contact center and customer interactions preferred
• Strong track record of identifying customer needs and successfully implementing customer experience enhancement initiatives
• Experience in researching and analysing key business drivers, trends, and operating metrics
• Digital Literacy (collaboration, efficiency and other digital tools)
• Excellent organizational skills including attention to detail and multitasking skills
• Analyze multiple problems then develop and drive solutions
HOW TO APPLY
Qualified applicants may submit their CVs and cover letters to the Human Resources Department.
The Human Resources Department

CamGSM Co., Ltd.
No. 33 Preah Sihanouk Blvd., Phnom Penh
Tel. 017 333 589 | 077 906 555 | 077 907 555
Email: careers@cellcard.com.kh
CONTACT DETAILs
Contact
: Human Resources Department
Phone
: (855-12) 800 800 / 017 333 589
E-mail
: careers@camgsm.com.kh
Address
: No. 33 Preah Sihanouk Blvd., Phnom Penh.

.

.

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ក្រុមហ៊ុនទូរស័ព្ទចល័ត ម៉ូប៊ីតែល
MobiTel - CamGSM Co., Ltd.
Customer Relationship Manager
Job Category
: Telecommunication
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Job Location
: Phnom Penh
Qualification
: Bachelors Degree
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 15 - April - 2019
Deadline
: 22 - April - 2019
Major/Skill
: N/A
JOB RESPONSIBLEs
• Handles on system journey experience for customer escalations and response time procedures, including hierarchy communication for overdue red flags cases, ensuring monitoring of accepted times of responses compliance
• Drives Customer Experience improvement through activities defined as critical to ensure customer satisfaction such as documenting and analyzing customer feedback and developing a plan for improving customer experience, establishing additional customer satisfaction metrics, identifying potential roadblocks, and providing prescriptive recommendations
• Liaises and develops strong relationships with cross-functional internal teams to deliver cohesive best-in-class customer service to Cellcard customers
• Initiates in formulating improvements in established operational procedures
• Improves processes, scripts, modernize and digitize the overall approach to managing customer experience across all support channels (helplines, webchat, social media, email and other touchpoints)
• Delivers on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer needs
• Fosters innovation sharing best practices and new ways Cellcard can engage with its customers digitally, focusing on increasing revenue and retention.
• Deliver CX findings from surveys, research, and other sources to an audience that includes senior level management
• Investigates and determines root causes of customer experience ‘pain points’ and problem solve with other appropriate teams to mitigate adverse impact
• Exemplifies the CX mindset and methodology through internal communications, training and development opportunities and customer storytelling. Seeking to increase motivation in the front line and finding ways to create an aspirational career path within customer experience team, by gaining knowledge and skills through certification
• Works with internal stakeholders to develop, articulate and execute the vision and strategy for customer experience
• Builds cross-functional partnerships at various levels of the organization to help turn CX findings into Product/IT/Operational execution
• Drives digitization/ digital transformation of customer experience
• Performs other tasks as assigned by management
JOB REQUIREMENTs
• Degree in Business Administration, Marketing or related field
• At least 3 years proven working experience in marketing, product/service design or related customer-focused function required
• Good knowledge in digital, web chat, contact center and customer interactions preferred
• Strong track record of identifying customer needs and successfully implementing customer experience enhancement initiatives
• Experience in researching and analysing key business drivers, trends, and operating metrics
• Digital Literacy (collaboration, efficiency and other digital tools)
• Excellent organizational skills including attention to detail and multitasking skills
• Analyze multiple problems then develop and drive solutions
HOW TO APPLY
Qualified applicants may submit their CVs and cover letters to the Human Resources Department.
The Human Resources Department

CamGSM Co., Ltd.
No. 33 Preah Sihanouk Blvd., Phnom Penh
Tel. 017 333 589 | 077 906 555 | 077 907 555
Email: careers@cellcard.com.kh
CONTACT DETAILs
Contact
: Human Resources Department
Phone
: (855-12) 800 800 / 017 333 589
E-mail
: careers@camgsm.com.kh
Address
: No. 33 Preah Sihanouk Blvd., Phnom Penh.

.

.

.


ក្រុមហ៊ុនទូរស័ព្ទចល័ត ម៉ូប៊ីតែល
MobiTel - CamGSM Co., Ltd.
Customer Relationship Manager
Category
: Telecommunication
Job Term
: Full-Time
Num of Hiring
: 01 Pax
Location
: Phnom Penh
Qualification
: Bachelors Degree
Major/Skill
: N/A
Age
: Unlimited
Sex
: Unlimited
Marital Status
: Unlimited
Posted On
: 15 - April - 2019
Deadline
: 22 - April - 2019
JOB RESPONSIBLEs
• Handles on system journey experience for customer escalations and response time procedures, including hierarchy communication for overdue red flags cases, ensuring monitoring of accepted times of responses compliance
• Drives Customer Experience improvement through activities defined as critical to ensure customer satisfaction such as documenting and analyzing customer feedback and developing a plan for improving customer experience, establishing additional customer satisfaction metrics, identifying potential roadblocks, and providing prescriptive recommendations
• Liaises and develops strong relationships with cross-functional internal teams to deliver cohesive best-in-class customer service to Cellcard customers
• Initiates in formulating improvements in established operational procedures
• Improves processes, scripts, modernize and digitize the overall approach to managing customer experience across all support channels (helplines, webchat, social media, email and other touchpoints)
• Delivers on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer needs
• Fosters innovation sharing best practices and new ways Cellcard can engage with its customers digitally, focusing on increasing revenue and retention.
• Deliver CX findings from surveys, research, and other sources to an audience that includes senior level management
• Investigates and determines root causes of customer experience ‘pain points’ and problem solve with other appropriate teams to mitigate adverse impact
• Exemplifies the CX mindset and methodology through internal communications, training and development opportunities and customer storytelling. Seeking to increase motivation in the front line and finding ways to create an aspirational career path within customer experience team, by gaining knowledge and skills through certification
• Works with internal stakeholders to develop, articulate and execute the vision and strategy for customer experience
• Builds cross-functional partnerships at various levels of the organization to help turn CX findings into Product/IT/Operational execution
• Drives digitization/ digital transformation of customer experience
• Performs other tasks as assigned by management
JOB REQUIREMENTs
• Degree in Business Administration, Marketing or related field
• At least 3 years proven working experience in marketing, product/service design or related customer-focused function required
• Good knowledge in digital, web chat, contact center and customer interactions preferred
• Strong track record of identifying customer needs and successfully implementing customer experience enhancement initiatives
• Experience in researching and analysing key business drivers, trends, and operating metrics
• Digital Literacy (collaboration, efficiency and other digital tools)
• Excellent organizational skills including attention to detail and multitasking skills
• Analyze multiple problems then develop and drive solutions
HOW TO APPLY
Qualified applicants may submit their CVs and cover letters to the Human Resources Department.
The Human Resources Department

CamGSM Co., Ltd.
No. 33 Preah Sihanouk Blvd., Phnom Penh
Tel. 017 333 589 | 077 906 555 | 077 907 555
Email: careers@cellcard.com.kh
CONTACT DETAILs
Contact
: Human Resources Department
Phone
: (855-12) 800 800 / 017 333 589
E-mail
: careers@camgsm.com.kh
Address
: No. 33 Preah Sihanouk Blvd., Phnom Penh.
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